Support
Gramec has one screen for the crate and one for the turntable. If something does not behave as you expect, the answer is probably below. If it is not, write to us.
hi@filipmolcan.comDo I need Apple Music?
Yes. Gramec plays albums from your Apple Music library and from the Apple Music catalogue, so it needs an active Apple Music subscription on your device. Without one the app shows an empty record and offers Apple's subscription page.
Gramec says it has no access to Apple Music.
Open the Settings app, find Gramec and switch on Media & Apple Music. Then come back to Gramec.
How do I pause?
Press the counterweight, the short thick bar at the top end of the tonearm. The needle lifts and the music stops; the record keeps spinning. Press it again to drop the needle.
How do I skip to another track?
Drag the needle end of the tonearm across the record and let go. The thin rings on the record are the gaps between tracks; near a gap the needle is pulled in to the start of the track. There is no next button, by design.
Can I shuffle, or play one song?
No. Gramec plays whole albums, in order. That is the point of it.
The record ended and I hear crackling.
That is the run-out groove: the needle keeps riding at the end of the record, like on a real turntable. Press the counterweight to lift it. You can switch it off in Settings (tap "Gramec" in the crate), under Run-out groove. Left alone, the needle lifts itself after three minutes.
An album is missing from my crate.
The crate shows the albums in your Apple Music library. Add the album to your library in Gramec (the search button in the crate, then +) or in the Music app. Also check Settings › Holds: "Only what I add" shows only albums added in Gramec.
How do I find an album quickly?
Tap the search button in the crate. It searches your crate and Apple Music in one list. The letters on the left of the crate are an index. A hard fling, or a shake of your iPhone, riffles through to a record of chance.
How does the Apple Watch app work?
It is a companion. It shows the same crate as your iPhone and controls the turntable there; the music plays from your iPhone. Open Gramec on your iPhone once so the crate can fill, and keep the iPhone within reach. Turn the Digital Crown to flip through the crate; on the turntable the crown moves the needle and it drops when you stop turning.
Does it work on iPad?
Yes. In a wide window the crate is on the left and the whole turntable on the right.
Does it work offline?
Gramec streams from Apple Music, so it needs a connection.
Something else?
Write to hi@filipmolcan.com. Tell us your device and iOS version and what you were doing.